TripAdvisor

Herculaneum and Mount Vesuvius


Introduction

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Spend an exciting day with Stefano Rome Tours' Day Tour and Shore Excursion to Herculaneum and Mount Vesuvius  to visit one of the most well preserved ancient Roman cities and climb the famous volcano that decimated Herculaneum and Pompeii in 79 AD.

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From Rome Hotel:
Your driver will pick you up at your hotel at 8:00 AM, and bring you back approximately 5:00 PM. You will enjoy a leisurely drive towards Naples and enjoy the sights of the Italian countryside around you.

From Naples Cruise Port:
Your driver will pick you up at the port near your ship at 8:00 AM and you will return to your ship at 5:00 PM.
Please look for the taxi/car service parking area that's the authorized meeting place by the port.

From Salerno Cruise Port:
*** Please note the prices listed are for shore excursions from the cruise port of Naples. Due to greater distance and drive time, shore excursions that start / and in Salerno cruise port are 50 Euros extra above the listed price from Naples.

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PLEASE SCROLL DOWN FOR PRICE LIST AND BOOKING OPTION

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Tour Itinerary

Tour Info

Duration:
Departure from:

Description

HERCULANEUM AND MOUNT VESUVIUS TOUR

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Herculaneum

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HERCULANEUM

Herculaneum is rightfully considered better preserved that its bigger and more famous sister city, Pompeii.

While roofs collapsed under the weight of volcanic ash in Pompeii, many remained intact in Herculaneum due to the super hot pyroclastic flow that instantly entombed and solidified the city from bottom up. As a result more frescoes and mosaics can be seen in these well preserved buildings.

Here you can visit luxurious baths, the stunning Villa of Papyri that contained a library of scrolls, House of the Beautiful Courtyard,  the impressive mosaics inside the House of Neputine and Amphitrite and more.

Since Herculaneum draws less visitors that its more famous sibling due to traffic conditions surrounding the site which discourages large tour buses, you don’t have to fight your way through large crowds.

With Herculaneum being much smaller than Pompeii, you can actually explore the entire site which is virtually impossible to do in Pompeii on limited time.

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Vesuvius from plane

 

MOUNT VESUVIUS

After lunch, your driver will take you up Mount Vesuvius, the feared pride of Naples and the only active volcano in Europe.

At a height of approximately 1,280 meters (4202 ft) this is also the smallest active volcano in the world, but among the most dangerous of them all.

Once you reach near the summit you can purchase a ticket that allows you to enter the last segment of the volcano and hike the last 500 meters to the crater.

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Mount Vesuvius

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A local official guide may be available to accompany visitors as you near the massive crater left behind after the infamous eruption of 79 AD.

You will see lush dense vegetation that thrives on rich volcanic soil, a variety of lava rocks of different colors, and fumes rising out of the crater itself.

From the top of Mount Vesuvius on clear days you get a most spectacular view of the Bay of Naples, Pompeii, Capri, and more.

From here, your driver will bring you back to your Rome hotel or the Port of Naples to your ship.

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Thank you for booking Stefano Rome Tours for your tours and shore excursions. We look forward to seeing you soon in Italy!

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Note

PLEASE READ BEFORE BOOKING THIS TOUR:

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IMPORTANT:  PLEASE CHECK YOUR SPAM FOLDER if you don't receive correspondence from us within 24-48 hours, especially if you use hotmail or msn email accounts.

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* The price of this Herculaneum and Mount Vesuvius tour includes private deluxe vehicle with an English speaking driver, VAT tax, fuel, insurance, and applicable toll fees.

* The price of this Herculaneum and Mount Vesuvius tour does not include entrance fees to the archaeological park of Herculaneum, visit to the top of Mount Vesuvius, lunch, gratuities, or other client personal expenses.

* The total price for the tour is per vehicle. Individuals may share the cost of the tour among themselves as you wish.

* Please allow up to 24 hours for email responses and tour confirmations.

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ENTRY TICKETS

* Entry tickets for Herculaneum are approximately 11 Euros per person, to be purchased on site.

* Entry tickets for Mount Vesuvius are approximately 6.50 Euros per person, to be purchased on site.

* Please note that entry ticket prices may change without notice and are not quoted rates above are only an estimation.

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YOUR DRIVER

* This tour provides and English speaking Driver who is not a Licensed Tour Guide. Drivers are not permitted by Italian laws to act as guides and accompany guests to to any places of interest away from the vehicle. Your driver will obliged to remain with the vehicle while you sight see.

* If you are pleased with the service you receive from your driver, a minimum of 10% gratuity is customary in Italy and greatly appreciated.

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PRIVATE TOUR GUIDES

* If you wish to book a private tour guide for your Herculaneum visit, please let us know and we will make the necessary reservations for a local licensed tour guide on your behalf. The fee for a licensed tour guide is 120 Euros for 2 hours, and must be made directly to the guide at the end of their tour service.

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MODES OF PAYMENT

* Payment will be accepted in Euro funds at the end of your journey. You may prepay the tour in advance via PayPal. Please let us know when you book your tour if you wish to prepay and just enjoy yourself on the day of your tour. We do not accept credit card payments.

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* In case of bad weather or strong winds, Mount Vesuvius may close to the public  without notice. Please accept that this is beyond our control and it is not possible to predict in advance. In case of closure, you agree to substitute this site with another site, such as a visit to Sorrento.

* This tour is NOT recommended during late Fall through early Spring months due to weather conditions that render Mount Vesuvius closed to the public.

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CANCELLATION POLICY

We will not ask for your personal credit card information, nor require advance deposits or penalize you for cancellations. We operate on the Honor System; however, so we kindly ask that all cancellations must be made at least 7 days in advance so we can rebook your service and your reserved driver does not lose work for that day.

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Cancellations must be made via email and confirmed by us so we have it on record. We do not accept cancellations by telephone, text message, or 3rd party.

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For more answers to your questions please visit our F.A.Q Page

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Please READ and ACCEPT our TERMS OF SERVICE prior to placing your reservation.

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Tips

* Please wear comfortable shoes and clothing on this tour.

* Mount Vesuvius is dusty from volcano ask, please do you wear your "best" shoes as they will get dusty.

* Please note that the hike to the crater of Mount Vesuvius requires visitors to be fit enough for the activity and wear closed flat comfortable shoes (shoes will get dirty with dust and ash, so try not to wear your favorite clean shoes on this visit).

* Weather tends to be much cooler on top of the volcano than below, so be prepared by bringing extra clothing.

Price List Rate Book

What are your hours of operation?

We operate 24 hours a day, 7 days a week, 365 days a year – including holidays

Are your vehicles non-smoking? Air conditioned?

All of our cars are non-smoking and air-conditioned.
Also, they meet all the safety requirements of the Italian Ministry of Transportation.

When do I make a reservation?

We suggest you use the ATM machines that are avaliable at the port/airport.

What happens if my flight is delayed?

We track your flight on the Internet and by WAP, so we are aware if you will be arriving late. Whether you are 1 hour late or 6 hours late, we will have a driver for you at the airport.

When do we pay our driver guide for the tour?

Payment for the tour shall be made in Euro funds at the end of the tour.
If you prefer not to have to worry about payments on the day of the tour, you may also pre-pay in advance via PayPal, which is a fast, easy, and safe means to make online payments. We do not take your credit card information. If you decide to pay for the services you booked in advance, you may take advantage of the opportunity when currency exchange rates are in your favor so when you make your advance payment you can save money in the process.

How do we pay for the tour?

Payment for tour services are to be made in the Full Amount, and in Euro funds at the end of the tour.
We do not accept Credit Cards, nor do we require you to give us your personal credit card information to secure your reservation. We have full trust in our clients to honor their reservation.
If you are in need of an ATM machine to retrieve necessary funds, your Driver Guide will be happy to assist you in locating a facility. Please make sure you know in advance how much funds you can retrieve per day so you do not come short in necessary financial obligations.
We also accept advance payment for services booked with us via PayPal, which is a fast, easy, and safe means to make online payments.
If you decide to make advance payments, you may make your payment when currency exchange rates are in your favor so you can save money in the process.

Can we share tours with others in order to save money?

Sharing your tour with others is a great way to save money. One way is to travel with a group of friends and family to share expenses.
You can save on your Shore Excursions by posting an ad on Cruise Critic for shared tours. You can save a lot for a group of 8!
Tour sharing is a great way to save money. Whether booking your vacation with friends to share expenses, or posting an ad on Cruise Critic (http://boards.cruisecritic.com/forumdisplay.php?f=34) for shore excursions, you can save quite a lot for a group of 8.

We are sharing our tour with others, how do we pay for it?

You may split the cost of the tour amongst you and pay your Driver Guide separately or together at the end if your journey.

What is included in the price of the tours?

Your quoted tour price includes a professional licensed English Speaking Driver Guide, a private deluxe vehicle, fuel cost, tolls fees, insurance, parking fees, and Italy VAT tax.

Are tips included?

Listed prices don’t include gratuities. You may tip your Driver Guide the customary gratuity of 10%-15% if you are pleased with the service he or she provided for you.

What is your cancellation policy?

Unlike other car service companies, we do not ask our clients for their personal credit card information. We operate on the Honor System: you place your trust in us to honor your reservation and provide you with the service you contracted us to provide for you, and we in turn trust our clients to honor their contract as well.
We understand that emergencies happen and in certain cases our clients need to cancel their reservation, so we will not penalize you for it. We do ask that you kindly give us at least 7 days in advance notification of your cancellation needs so we can re-book your reserved driver guide and vehicle to other travelers in need of our service, and your driver guide will not be left without income for the day of the cancellation.

Do we have to give you our credit card information to reserve a tour?

No, you do not. Unlike other car service companies, we don’t require our clients to give us their personal credit card information. We operate on the Honor System: you place your trust in us to honor your reservation and provide you with the service you contracted us to provide for you, and we in turn trust our clients to honor their contract as well.

May I pay by credit card?

No, payments are made in Euro funds at the end of your journey or via PayPal in advance prior to your tour date.
ATM machines are available throughout Italy, and your driver will happily assist you in locating ATM facilities if you need to withdraw funds.

Can I pre-pay in advance?

Of course! You may pay us in advance via PayPal which provides a secure, easy and quick way to pay for your services in advance. You may also take advantage when currency exchange rates are in your favor to pre-pay so you can save money.

If we are staying at a rental apartment or a B&B without a lobby, where will our driver meet us?

You will be met by your Driver Guide at the door outside your apartment or B&B building at the precise time of your scheduled pick up.
In some cases accommodations are in areas of Rome where it is legally forbidden for us to park our vehicles or leave them unattended. In such cases your Driver Guide will park the vehicle as close as possible, meet you at your entrance door, and escort you to the nearby vehicle.

Are the tour guides whose services you use licensed, local and fluent in English?

We only use the services of experienced, reliable, local professionally licensed tour guides who also speak fluent English.

How should we dress for our tour, and what do we need to bring with us?

Comfortable shoes and clothing are highly recommended. Many of the streets in Italy are made of cobblestone, which makes it rather dangerous to walk on with high heel shoes, strappy sandals, or flip flops.
Summers are hot and sunny, therefore sunscreen, sunglasses, summer hats or umbrellas are recommended.
Be sure to bring important personal items such as your wallet with enough money to cover your day’s expenses (and some extra for unforeseen expenses, such as shopping) and a government issued ID. It is not necessary to bring your passport if you worry about losing or damaging it. Valuable personal artifacts such as expensive jewelry, large sums of money in excess of what you are anticipating to need on your tour, should be kept in a safe place inside your hotel or place of accommodation.

Why should we book a private guide for Vatican Museum or the Coliseum if our driver guide is so knowledgeable?

According to Italy’s stringent laws and regulations intended to protect official licensed guides, it is unlawful for Tour Driver Guides to offer narration about sites after exiting the vehicle. Your Tour Driver Guide will provide narration and information only inside the vehicle.
In order to comply with Italy’s laws, Tour Driver Guides cannot accompany our guests inside monuments, museums, or piazzas or provide tour services reserved for licensed tour guides.
In Italy licensed tour guides must successfully pass rigorous examinations, therefore they are extremely knowledgeable about history, art, culture, architecture and archaeology.
Driver Guides possess general information, but not as extensive as a licenced tour guide.

Are the tour guides whose services you use licensed, local and fluent in English?

We only use the services of experienced, reliable, local professionally licensed tour guides who also speak fluent English.

Why is it recommended we book a private licensed tour guide for the Vatican Museums?

Private licensed tour guides are recommended for Vatican Museums visits during Day Tours in order for guests to get the most out of the limited time inside the museums.
The labyrinthine system of halls and galleries that make up the Vatican Museums make it difficult to know where the most important pieces of art are if you are not well familiarized with the museums and the locations of the art. Your guide knows precisely where to escort you so you have the opportunity to see the best the museum has to offer, provide informative commentary about what you are seeing, history, culture, art, and is open to any questions you may have so you have a better understanding of the masterpieces showcased inside the museums.
In addition, easy access to St Peter’s Basilica through the Sistine Chapel is only made available to visitors accompanied by a licensed tour guide. General public, or unlicensed tour guides are not permitted entrance. This time saving shortcut will save you precious time so you have the opportunity to see more on your visit to Vatican City.
On Shore Excursions when time is of essence, your private tour guide will make certain you will experience the best the museums and basilica have to offer, and return you to your awating Driver Guide and vehicle on time.
It is very easy for novices to get lost inside the Vatican Museums and difficult to find the correct exit where your driver and vehicle are waiting for you. When this happens not only do you risk exiting late and arriving late to your ship, but you will miss out on seeing the Museums and the Basilica as intended.
For guests’ optimal experience inside Vatican City and peace of mind, it is highly recommended your visit is accompanied by a licensed private guide.

What is the payment policy for private licensed guides?

Payment is made directly to your guide at the end of the tour he or she provides for you. RomeCabs or your Driver Guide do not accept payments on behalf of your tour guide which operates independently from us.

Where can we book our tickets in advance for the Coliseum or Roman Forum online?

The price for each Coliseum ticket booked online is 13.50 Euros. You may book online here:http://www.ticketclic.it/database/B2c__/order.cfm?siteDefID=170&LN=1
You MUST bring the printed ticket voucher with you in order to enter the site. Stefano Rome Tours accepts no responsibility for guests who fail to book their tickets in advance or forget to bring their printed vouchers.

Where do we book our Uffizi Gallery or Accademia Gallery tickets online in advance?

You may book either your Uffizi or Accademia tickets in advance for the 12:00 PM time slot here:

http://www.florence-museum.com/

You MUST bring the printed ticket voucher with you in order to be allowed entry into the museum.

Failure to book your tickets online in advance for the specific 12:00 time slot may result in waiting in long ques that can be over 2 hours long. Stefano Rome Tours accepts no responsibility for guests who fail to book their tickets in advance or forget their printed vouchers and must either wait in the long lines or skip the museum visit altogether.

Where do we book in advance our no-line Vatican Museums tickets?

The price of Vatican Museums VIP tickets per person with no line booked in advance online is 19 Euros.
Please book your admission tickets for the 2 PM time slot.
http://biglietteriamusei.vatican.va/musei/tickets/do?weblang=en&do

You MUST bring the printed ticket voucher with you in order to enter the Vatican Museums. Stefano Rome Tours accepts no responsibility for guests who fail to book their museum tickets in advance or forget their printed vouchers.

Are Credit Cards and Travelers Cheques widely accepted in Italy?

Major retailers and chain stores in Rome, at shopping centers and outlet malls generally accept major credit cards (Visa or MasterCard). If you plan to use your credit card internationally, be sure to let your credit card company know in advance so your purchases abroad are not denied.
Smaller boutiques and shops, restaurants and cafes usually do not accept credit cards.
Travelers Cheques are also not widely accepted in Italy, therefore it is advisable to cash them in advance, or make use of ATM facilities to access necessary funds.

How close to the sites that we are visiting are you able to drop us off at?

Our professional license permits our vehicles to stop as close to historic sites as legally possible. In Rome for example, we can drop our guests off right next to the Coliseum and Roman Forum, we can drive right past the Spanish Steps and Trevi Fountain, and pick you our guests after their Vatican City tour conveniently next to St Peter’s Square.
When visiting many of Italy’s small medieval towns, we are permitted to drive our guests through most narrow streets to their destination inside the town.
We are also allowed by the port authority of Civitavecchia and Livorno to pick up and drop off our guests right by their ship.
In contrast, vans and buses with capacity to seat more than 9 passengers cannot drive close to historic centers or monuments like we can, pick up clients inside Civitavecchia or Livorno cruise ports, or drive through most medieval towns. This results in extra walking distance that can be exhausting for many of our guests, while extremely time consuming and taking precious time away from seeing the sites you came to visit.

Can we extend our tour if we are enjoying our day? And how much will it cost us?

We are always very happy to accommodate your requests, so if you’d like to extend your tour, just let your Driver Guide know.
Your Driver Guide will let you know when the tour officially ends and it is time to return to your hotel. Please know that your tour ends at the moment you are dropped off at your hotel, not when you depart for your hotel.
There is a 50 Euros per hour fee for each additional hour past the standard return time. For example, if your return time is 5 PM and you wish to extend your tour by 2 extra hours, you will return at 7 PM and there will be an additional 100 Euros added to the total amount of the tour.

Where do we meet our Driver at Civitavecchia port?

For either a Shore Excursion or Port Transfer, your driver will meet you on the pier next to your ship holding a sign with your last name.
Our professional license permits us full entrance inside Civitavecchia port, so you do not have to walk far to your vehicle. Taxis and Buses cannot enter this area, resulting in extended walking distance.

Where do we meet our Driver at the port of Livorno?

Your Driver Guide will meet you on the pier next to your ship holding a sign with your last name.
The port authority of Livorno does not permit entrance prior to 8 AM, accordingly, all pick ups must be scheduled at 8 AM or later.

Where do we meet our Driver at the Port of Naples?

The port of Naples requires cruise ship passengers walk to the taxi and car service waiting area, which is the only location vehicles are allowed to park and for drivers to meet their clients. You can spot your Driver Guide standing next to his or her vehicle, holding a sign bearing your last name.

How do you make sure we don’t miss our cruise ship while on a Shore Excursion?

We carefully plan our Shore Excursion tours with extensive consideration to distance from your port of all, timeline, and traffic conditions to assure our guests have an exciting excursion with prompt return to their cruise ship. We never guide our guests in areas that may possibly place them at risk of arriving late to their ship. Our vehicles are well kept and frequently maintained for optimal safety. In case a vehicle breaks down, Stefano Rome Tours is part of a strong network of reliable expert drivers where a replacement vehicle will be provided to our guests immediately so they can continue with their tour. We take every possible measure and precaution to ensure our guests have the most enjoyable experience on our Shore Excursions and arrive to their cruise ships on time.

How do you select the restaurants you take your clients to?

We only select restaurants after we personally visit them ourselves as paying clients and always based on the quality of food served, caliber of service, pleasant ambiance, value, and overall enjoyable experience. Only the best overall restaurants are suggested to our clients.

How do you select the restaurants you take your clients to?

We only select restaurants after we personally visit them ourselves as paying clients and always based on the quality of food served, caliber of service, pleasant ambiance, value, and overall enjoyable experience. Only the best overall restaurants are suggested to our clients.

Does Stefano Rome Tours make receive kickbacks from private tour guides and restaurants that you recommend to your clients?

No, we certainly do not. Stefano Rome Tours believes in providing each client with highest level of service so you enjoy you tour experience. We never receive commissions, kickbacks, or favors from anyone we recommend to our clients.

Can you accommodate elderly clients on your tours?

Yes, we certainly do. We can also adjust our tours and make recommendations for tours that are best suitable for our guests with special requests.

Are you able accommodate passengers with disabilities?

Please inform us about what we can do to accommodate you, and we will do our very best to meet your needs.

What if we exit the ship late for our pick up in the morning?

If you are anticipate meeting your Driver Guide later than the planned pick up time, please call us immediately at (011 39) 339-352-5028 so we can notify your driver of your delay.

Can we change our tour itinerary during our tour in case we’d like to stay longer in one place or less in another? And can we skip any sites completely if we prefer to spend more time in others?

Whenever possible you certainly can do that. Your experienced Driver Guide will make sure you will not run behind schedule and miss important sites, or cause you to arrive late to your ship, therefore we strongly suggest you follow the suggested itinerary in the tour description and the guidance of your driver to ensure the best possible experience on your tour.

Please keep in mind that, if you book your museum tickets online (Vatican Museums, Uffizi Gallery or Accademia Gallery), you will need to enter the museums for the time slot you indicated. Failure to arrive for your visit at the pre-arranged time may result in your ticket being invalidated.

Your Tours and Shore Excursions have so much to offer in terms of itinerary. Can you guarantee that we will see everything listed without feeling rushed from place to place?

Our Tours and Shore Excursions are carefully planned and selected to offer as many wonderful places to see and things to do as possible in the allotted time without feeling rushed or exhausted at the end of the day. There is plenty of time to enjoy each site with ample time to see everything listed on the itinerary.

However, if you would like to extend the length of the tour, you may do so at any time during your tour at a rate of 50 Euros extra per each additional hour. Your Driver Guide will be very happy to accommodate your wishes and do his utmost best to help you create many wonderful memories on your tour.

What do we do if a museum or a site on our Monday tour is closed to the public? Can we substitute that with something else?

Of course! There are plenty of exciting places to see and great things to do when we substitute a visit to a site that’s closed on the day of your tour. We are more than happy to offer suggestions to you based on your interests and desires.

I emailed an inquiry to you but didn’t receive a response yet.

We greatly appreciate your giving us your business so we make sure to respond to all inquiries we receive within 24 hours. If you haven’t heard from us, please check your spam box in case our email correspondence was sent there.

By booking service with Stefano Rome Tours and through this website, you agree to have Read, Understood, and fully Accept All Terms of Service listed below. It is your responsibility to ensure that services and information provided by Stefano Rome Tours on this website meets your precise requirements. If you disagree with any parts of our terms of service, please do not proceed to use this website.

OUR COMMITMENT TO SERVICE:

Stefano Rome Tours is committed to providing our clients with reliable, punctual service, professional, experienced and courteous driver guides, and comfortable deluxe vehicles.

Once you submit your reservation for service provided on this website, you are legally bound to a contract with Stefano Rome Tours.

* Please allow up to 48 hours to receive correspondence from our office. We answer emails in order they are received and during our office hours. If you are a current client and your email requires immediate attention, please indicate in the subject line: URGENT.

We do not accept reservations made by telephone, through concierge, or via your driver guide. All confirmations must be made through the company via email, never through your chauffeur or hotel concierge.

* If you do not receive an email from us within 48 hours, please check your spam folder or any other filters that may have prevented our email from reaching you, and contact us immediately to let us know you have not received our correspondence. If we do not hear from you we assume you have received our correspondence and are in agreement with it.
* Tours and services must be booked online via this website in order for service to be be secured and provided.  Email inquiries and/or correspondences do not serve as actual reservations, nor do they guarantee availability. Availability changes depending on actual reservations and confirmations received throughout the day.

CANCELLATION POLICY

We operate on the Honor System: you trust us to honor our promise to be there for you to pick you up on time and in a professional manner, and we trust that you honor your reservation. We do not impose cancellation fees on our clients, but if you must cancel for any reason, please be considerate and cancel at least 7 days in advance. While we understand unexpected emergencies to arise, please be aware that last minute cancellations result in your assigned driver losing work for that day because it’s not possible to book him another tour last minute. Our drivers are professional, hard working family men and they count on the work assigned to them.

Cancellations must be made via email and confirmed by us in order for the cancellation to apply. We do not accept cancellations by telephone, text message or 3rd party.

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WHAT IS INCLUDED IN PRIVATE TOUR:

A private tour with Stefano Rome Tours includes a comfortable deluxe climate controlled vehicle driven by professional chauffeur licensed by the municipality of Rome, Italy’s VAT Tax, Fuel cost, Insurance, Airport Parking fee, and applicable toll fees.

WHAT IS NOT INCLUDED IN A PRIVATE TOUR:

Gratuities, Meals, Entrance tickets to monuments and museums, private licensed guides, and any personal guest expenses.

* OUR STEFANO ROME TOURS DRIVERS:

Our tour drivers are selected based on experience, professionalism, reliability, and spoken English. Our drivers are drug free (with periodical testing for drugs and alcohol to ensure full legal compliance and safety), full background checks, and perfect safe driver records.

Your driver will provide basic information during your tour, but is not a licensed tour guide, therefore their knowledge of history and culture are limited.

* As per Italian Laws, Drivers cannot accompany guests inside Monuments, Squares, Museums, Churches or to sightsee away from the vehicle.

* Italy has strict laws protecting official licensed guides make it unlawful for Tour Drivers to provide guests commentary while outside the vehicle. In order to be in compliance with Italy’s laws, Tour Drivers cannot personally accompany or tour our guests inside monuments, museums, churches or piazzas. Only official licensed Tour Guides can accompany guests into Monuments, Churches, Squares, and Museums. Failure to comply with these laws result in steep fines and suspension of our professional licenses. Your driver will be obliged to remain with the vehicle while you sightsee.

EACH DRIVER AND TOUR SERVICE IS AN INDIVIDUAL AND UNIQUE EXPERIENCE, therefore your experience will not be like the experience of others. Anything aside from ourCommitment to Service cannot be considered part of standard service we provide.

* If you have difficulty hearing your driver speak, please ask him or her to speak louder.
Vehicles are not equipped with microphones or audio systems. Local authorities deem usage of microphones and audio system by Drivers an uncessary distraction and a safety concern, therefore only licensed tour guides or licensed tour companions are lawfully permitted to use microphones and audio system inside the vehicle.

For anyone who is hearing impaired or has trouble hearing the driver speak from the back of the vehicle, please let us know prior to booking your tour so you can be informed of your options.

Religious theme Vatican Tours

Tour guides licensed by the local municipalities are required to possess extensive knowledge in areas of History, Architecture and Art.

Licensed tour guides do not provide religious (Christian or Catholic) themed tours of the Vatican or elsewhere.

If you prefer to have a Vatican tour that includes religious content and commentary we recommend that you make separate and independent arrangements through the Vatican or your local church, pastor or bishop.

Touring with Children
Tours offered are geared toward adult participants and interest as the content and commentary provided during chauffeured tours and private guided tours inside the Coloseeum/Roman Forum and Vatican Museums may include subjects such as History, Ancient Rome, Architecture, Culture, and other subjects that children may or may not find interesting.  The tours provided are not geared toward children nor can they be altered to make them more enjoyable to chilren interest.

If you are interested in “kid friendly’ activities we are happy to suggest other venues you and your family can explore separately during your stay in Rome that are most suitable and interesting for children. The tours we offer are rich in historical and cultural content most understood and appreciated by adults who share these interests.

CHILD SEATS
We provide child seats or booster seats upon request that are up to European safety standards. The parents or legal guardians are the only parties authorized to install the child seat or booster seat inside the vehicle, and to ensure that that each child is safely secured in their safety seat before departing. 
Drivers, as non-parents and non-legal guardians, cannot perform this safety function on behalf of the parent or legal care taker. Drivers will not proceed to depart until the child or children are secured inside their respective safety seats. By requesting a child seat or booster seat, you agree to comply with these terms.
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WINE TASTING TOURS
* Please consume wine and alcohol responsibly during your tour:

Our tours offer many opportunities for wine tasting, and you may also enjoy wine or alcoholic beverages with your lunch as you wish. Stefano Rome Tours accepts no responsibility for the amount of wine and/or alcoholic beverages our clients consume during the tour.

Please be advised that consuming excessive amount of wine and alcoholic beverages may interfere with your enjoyment of the tour. If as a result of consumption of wine and alcoholic beverages you request to terminate the tour early and return to your hotel, you accept financial responsibility for the original quoted amount of full day tour. The tour will not be discounted if you wish to leave early under these circumstances.

ALTERING THE ORIGINAL ITINERARY OF YOUR DAY TOUR OR SHORE EXCURSION:

The itinerary suggested in the tour descriptions on the Stefano Rome Tours site and recommended by your driver guide are intended to optimize your sightseeing opportunity and make the most out of your limited time on the tour.

* SHORE EXCURSIONS:

We strongly suggest you do not alter the recommended itinerary for your Shore Excursions as these itineraries are carefully crafted by local experts who have complete knowledge and experience of the geography, distance, local traffic conditions, and driving time. Any alterations to the original itinerary may result in your inability to return to your ship on time. If you request changes made to your Shore Excursion itinerary that are not recommended by Stefano Rome Tours and your driver guide, you accept complete responsibility of all and any consequences if these changes result in late arrival to your ship, and Stefano Rome Tours is therefore completely exempt of any liability as a result of clients’ change in recommended itinerary.

Pick up time for shore excursion, unless otherwise indicated in your reservation, is 8 AM. Disembarking later than 8 AM will take away time from your sightseeing opportunities.  Price of the tour service will not be ammended if tour time is shortened due to delay on behalf of the customer.

If you are experiencing delays disembarking your ship for your tour, please contact us immediately so your driver will be informed and will wait for your arrival. Wait time is 1 hour past the scheduled pick up time, after which without information from the customer regarding delays, the driver will be released from duty due to customer no-show.

Meeting Place for Civitavecchia and Livorno Cruise Ports:

From Civitavecchia and Livorno Cruise Ports, your driver will meet you on the pier next to your ship holding a sign with your name.
Do NOT take any shuttles or buses away from your ship 
or leave your ship area. Buses and shuttles will take you outiside the Port where you will not find your driver.

Meeting Place for Port of Naples:
The Port of Naples requires passengers to make their way to  the Taxi Area. This is the only area permitted for car service vehicles to park and wait for their clients. Your driver will be standing next to his or her vehicle holding a sign with your name.

Additional passengers:
We can only accept passengers for shore excursions that are booked in advance. 

Any last minute additions to the number of passengers must be submitted at least 48 hours in advance so we can update your reservation, revise the new price of the tour, and assign proper size vehicle for your group.

In order to comply with Port Authority and security, we can only transport the exact number of passengers declared in the reservation voucher we have to present when asked by security upon entrance.

Last minute tour participants are advised that only visitors with entry tickets purchased in advance and with the printed ticket vouchers will be able to enter the Colosseum and Vatican Museums without waiting in general ticket lines. Any last minute participants who are not in possession of their advance no line tickets may either have to wait in long lines or not be able to enter.

* DAY TOURS:

If deviations from the agreed upon itinerary and schedule result in delays and the tour time being extended, you accept full financial responsibility for the extra fees that will accrue at 50 EUROS for each additional hour past the original tour time.

To avoid fees for unintentionally extended tours, we strongly recommend you follow the suggestion of your driver guide so your tour continues on recommended schedule and you optimize your sightseeing experience.

Of course, if you desire to extend your day tour past the agreed upon time, please let your driver know. For each additional hour of the tour, 50 EUROS will be added to the final price of the tour which shall be paid in full in Euro funds to your driver at the end of the tour. For example, if your tour is scheduled to end at 5 PM when you are dropped off at your hotel, but you extend your tour and arrive to your hotel at 8 PM, that is an additional 3 hours at a total of 150Euros in addition to the originally quoted price of the tour.

LUGGAGE:

Maximum luggage capacity per vehicle is up to 8 standard size check in suitcases and 7-8 small carry-ons.  Standard size suit cases weigh 50 lbs (23 kg) and do not exceed 62 inches (157 cm) in combination of length + width + height

If traveling with luggage on Tours please specify the exact number of large suitcases and carry-ons in order to be provided proper size vehicle for you.If the exact number of large and small luggage pieces is not specified, it will be assumed that you will bring 1 standard size suitcase and 1 carry-on per person and provide a vehicle accordingly.
Failure to provide the exact number and size of suit cases and carry ons prior to placing a reservation will result in our inability to provide the correct size vehicle and/or inability to accommodate al lugage together.
If bringing oversized or overweight luggage, please must advise the company prior to booking services to determine if all luggage will fit into the standard vehicles. Failure to advise the company of precise number and size of luggage may result in our inability to accommodate all luggage together in 1 vehicle and if needed, a 2nd vehicle may be required at expense of the customer.
Unless advises otherwise, it will be assumed all luggage will be standard size as indicated above.
Tours for up to 3 passengers are issued a sedan type vehicle. If you are a 3 person party bringing extra luggage that you believe may not fit into a sedan type vehicle, an upgrade to a minivan vehicle will be required at additional cost to cover expense of large vehicle.  Failure to request a vehicle upgrade to accommodate extra luggage will result in being provided a standard sedan vehicle.

* UNFORESEEABLE DELAYS: We do not assume any responsibility for delays due to traffic andweather conditions, protest marches, strikes, parking difficulties at the airport, mechanical problems, political unrest and any situations beyond our control.

AMBIENCE INSIDE YOUR VEHICLE: If you have preferences regarding A/C, heat, music, or typically experience motion sickness while driving, please feel free to let your driver guide know immediately so he/she can accommodate your needs.

HANDS FREE CELLPHONE USE FOR WORK: According to Italian law, professional drivers are permitted to use their hands free cellphones for work related issues. From time to time your driver may need to make and answer calls as it is part of our job.

NO SMOKING, EATING  OR DRINKING FROM CUPS/OPEN CONTAINERS INSIDE THE VEHICLES: In order to maintain a fresh and clean vehicle for all our clients to enjoy throughout the day, smoking, eating or drinking from open containers that are susceptible to spillage (soda cans, coffee cups) is not permitted inside the vehicles. Bottled beverages that can be closed tightly with a cap are welcome. Please treat the vehicle with respect as to not cause any damage to it.

OFF THE BEATEN PATH ACCOMMODATIONS: If you book an off the beaten path hotel, B&B or rental apartment be aware that we may not be able to provide door to door service. In many areas of Rome including piazzas and streets it is either illegal or impossible to park or pass through with our vehicles. In such cases we will do our best to pick you up and drop you off as close as possible to your place of accommodation.

ITALY HIGHWAY SPEED LIMITS: Please be aware that legal speed on Italy’s highways/motorways may be higher than in many other countries. Your driver guide will safely obey the legal speed as electronic speed checks are implemented throughout by the state to catch speeders.

If Italy’s legal speed makes you feel uncomfortable please let your driver know if it is safe to drive at a lower speed, but please keep in mind that driving too much below the speed limit becomes a traffic hazard as other vehicles try to overtake slower moving vehicles.

* We do not tolerate inappropriate, abusive, rude, harassing, or disrespectful behavior by any passenger towards our chauffeurs and staff either in person, over telephone or email. We reserve the right to refuse service at any time (including during transfer service) to any person we deem behaving inappropriately, is intoxicated by alcohol or illegal substances, excessively disturbs the chauffeur while driving in ways that could potentially present a safety risk.

* USE OF THIS WEBSITE:

Stefano Rome Tours website contains materials owned or licensed by Stefano Rome Tours, including but not limited to written content, design, photography, videography, graphics and layout. Reproduction or redistribution of any content in full or in part on this website is prohibited other than solely for personal and non-commercial use on your own personal computer or mobile device.

* For additional information that may be helpful to our clients, links to other websites may be available on this website and blog. These links are not intended to be endorsements of those websites, nor do we accept any responsibility for content or activity on linked websites.

* Linking to this website from any other websites is strictly forbidden without prior written consent from Stefano Rome Tours.

PRIVACY POLICY

Information our clients are required to share with Stefano Rome Tours (full name, email address, contact telephone number, flight information, etc) is protected and strictly private to be used only as necessary information in order to provide adequate service. It will not be shared with outside parties, made public by any means, or used in any way not originally intended.

* If you have any questions regarding our Terms and Conditions or there is something you do not understand, please feel free to ask us via email atinfo@stefanorometours.com and we will be more than happy to answer any questions you may have.

* By booking service with Stefano Rome Tours you therefore certify that you have fully Read, Understood, and Accepted ALL the above Information and Conditions as they are Provided. Once you accept the terms and conditions and book your service with Stefano Rome Tours you therefore entered a contract for service as is and we do NOT accept complaints regarding items listed in the Terms and Conditions, and any party publishing such complaints publicly are in violation of contract and Terms and Conditions mutually agreed upon and will be personally held liable for damages resulting from such complaints.